Information for Patrons
Children and those in need of special care are the responsibility of their parents, guardians, teachers or carers. Hamilton City Theatres reserves the right to ask anyone causing a disturbance to performers, other patrons or staff to leave the venue. There is a Duty Manager at all performances who will manage any issues.
Mobile Phones & Photography
Mobile phones, etc must be switched off before entering the auditoriums as these can interfere with communication systems and can disturb other patrons. The use of cameras or videos is not permitted as this may infringe copyright as well as inconveniencing other patrons.
Announcements & Lockouts
Announcements may commence prior to performances at Founders Theatre and the Clarence St Theatre. You are advised to take your seats immediately as many shows operate a lock-out policy which can sometimes last the whole of the first act.
Hamilton City Theatres are Accessible to Everyone
All venues are accessible. There are a number of specific allocated wheelchair spaces in the auditoria. Please advise the seller when buying your tickets. On arrival please see one of our on-site staff who will direct or assist you appropriately. Bathrooms are located on the ground floor foyers of all our venues. At Founders Theatre there is a specific blue painted disability parking spaces in the carpark.
Hearing loops are available at Founders Theatre and Clarence Street Theatre.
Babies & Children
All children in the auditorium should be in possession of a ticket for a seat unless other arrangements have been made at the point of sale. We strongly advise that children under three are too young to attend the majority of our performances.
Pushchairs and baby carriers may not be admitted into the venues, however feeding and changing facilities are available. Please check with on-site staff.
We reserve the right to refuse entry to unaccompanied children under the age of 14.
In accordance with the Smokefree Environments Act 2003, smoking is not permitted anywhere inside the theatre complex.
At Founders Theatre Showtime! provides refreshments and a full bar service prior to the performance and during interval.
Dinner options are offered before most shows for a two course dinner menu are available and can be arranged by contacting Montana Catering on 07 839 3459
Clarence Street Theatre has on site bar and refreshment facilities operated by Montana Catering. For special catering requests please contact Montana on 07 839 3459.
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